September 1, 2020

Adobe Acrobat Pro 2017 serialized licensing expires at the end of this month, September 2020.  However, if you “reserialized” your version of Adobe Acrobat Pro 2017 in June, the license will be usable through February 2021.  For labs using Acrobat Pro 2017 that wish to continue using shared licenses through February 2021, it is critical that they are on the reserialized version.  Prior to CSU’s Adobe contract renewal in March 2021, it is possible that another serialized version will be available to cover the Spring 2021 semester.  More information will be provided as it becomes available.

Please remember that serialized licenses can be converted to Named User licensing at any time; converting licenses to Named User will preclude you from the reserialization process.   Also note that any user with a version earlier than 2017, will need to pay for a new license, as those versions will no longer be supported.  Contact to purchase a new version.

August 25, 2020

Users who have both Creative Cloud and Acrobat Professional installed on the same computer may receive the following error message when signing into Creative Cloud: “You need to purchase Creative Cloud Applications”

To fix the issue, the user must:

  • Use their Adobe ID and password when logging into Creative Cloud
  • Choose “Personal Account” (not Company or School Account)

Should users continue to have issues, we encourage them to contact their local College or Department IT.

July 30, 2020

We have noticed that some users who have purchased their Adobe Acrobat Professional 2020 licenses from RamTech are having trouble installing the product.  To guide users through the installation process, we have created a document with step-by-step instructions.

Should users continue to have issues after following the steps in the document, we encourage them to contact their local College or Department IT.

Note: If users have Adobe Creative Cloud installed, they already have Adobe Acrobat Professional.  There is no need to install the stand-alone version.

June 15, 2020

Adobe Acrobat Pro has introduced Named User licensing, users are now able to log in using with their eID password, if they are provisioned in Grouper.

  • If your department is, or will be participating in site licensing, and not set up in Grouper for Adobe license management, please contact
  • For individual licenses purchased through RamTech, RamTech will facilitate the necessary Grouper provisioning.

Adobe Acrobat Pro 2017 serialized licensing expires in September 2020.  Reserialization of existing installs of Acrobat Pro can be performed to extend serialized licensing without disruption to February 2021.   Serialized licenses can be converted to Named User licensing at any time. The reserialization tool along with the configuration file are available from RamTech.

Adobe Acrobat Pro 2020 is Named User only.  Named User licenses can be applied on up to two devices, used non-concurrently, one of which can be a personal device for CSU related work.

Creative Cloud licensing has not changed.

May 13, 2020

Significant progress is being made and we anticipate converting existing Adobe Acrobat Pro users next month through August to use to enable their licenses.

However, as part of our testing, we discovered that labs running serialized licenses of Adobe Acrobat Pro 2017 will either need to:

  1. buy Adobe Creative Cloud licenses, which include Adobe Acrobat Pro, or
  2. remove Acrobat Pro and use Acrobat Reader (free)

If either of these actions are performed prior to the Fall semester, reserialization won’t be necessary.  Acrobat Pro in labs can be used through the end of calendar year 2020, however, the licenses will need to be reserialized.  The reserialization process is currently being tested, an update will be provided next month (June 2020).

March 4, 2020

Adobe requires we move away from the serialized version of Adobe Acrobat Pro 2017 we are currently using and migrate to a sign-in based entitlement process by November 2020. ACNS is working with Adobe to build a process that will allow us to log into Acrobat and other Adobe products using our CSU eIDs. A testing phase will start in May 2020 to validate Acrobat is working as expected. The testing will determine if the currently installed version will continue to function with the eID sign-in process.   Additional communications on the status of the project will be posted here and distributed through regular channels as the project progresses.

Contact Derek Molnar for more information.