Central IT Helpdesk

Responsible Team: Technical Support Services

About:

The centralized university IT help desk assists with all matters of technology questions and problems, available via phone and email.

Details:

The Help Desk assists with any number of IT and related inquiries. Examples:

  • Email
  • eID accounts
  • VoIP, phones, and voicemail
  • Wireless and wired networking
  • Cable TV
  • Security, SSL gateway, remote VPN client
  • Housing & Dining IT help
  • Antivirus/Malware help and removal
  • Canvas, iClickers, classroom technology
  • Software, Microsoft Office, Office Suite
  • Videoconferencing, Classroom video, Echo360
  • Server hosting, Web hosting, Database hosting, Cloud Storage, etc.
  • Single Sign On (Shibboleth)
  • FAMweb
  • Library special technologies including VR, 3D Printing, Poster Printing, more
  • Much, much more

Cost:

Free

Who Can Request This Service:

Anyone at CSU

Getting Started: