Central IT Technical Support Helpdesk

Available by phone or email only

Phone: (970) 491-7276 | Email: help@colostate.edu

Temporarily Extended Hours of Operation:
Monday – Friday: 8:00 AM – 10:00 PM
Saturday: 1:00 PM – 6:00 PM
Sunday: 2:00 PM – 7:00 PM
*Reduced hours during all University intersessions and/or breaks

Provides support for:

• Email accounts & set-up (Outlook, Office365 Portal, Google Apps, etc.)
• eID account assistance (account creation, maintenance and password support)
• Campus Network Connectivity assistance & set-up (wired & wireless, SSL Gateway, remote VPN)
• Antivirus/Malware Software (installation and support)
• Canvas
• Computer Technical Support

Contracted Desktop Support

Contact Us:

Phone: (970) 491-7276
Email: helpdesk@colostate.edu 
Library Tech Support & Computer Repair website

Resources:

• Workstation Contract
• Unmanaged Workstation Contract

Service Pricing and Information:

Computer Type	Service Description	Cost
Unmanaged	This provides the user with 10GB of networked storage per machine which includes backup and recovery services.	$150 / machine / year
	Extra storage	$6 / 5GB
	Troubleshooting or repair services	$60 / hour 1 hour minimum
Managed	This provides complete desktop/laptop support services including: applying all software updates for supported software configuring and deploying new machines troubleshooting repairs Each managed computer also receives 10GB of networked storage (including backup and recovery services).	$474 / machine / year
	Extra storage	$6 / 5GB
Managed Lab	A managed lab computer is one that is used as a checkout computer or lab computer. It receives all the support that a managed computer gets, with one exception: If it has an issue (i.e. catches a virus) it is simply reimaged. There will be no effort to recover data from its local ‘C’ drive or preserve any user profiles that may be on it.	$237 / machine / year