Spring 2020 – Due to changes in response to the COVID-19 virus, our call and email volume has increased, and may delay our responses. We have extended our hours of operation (see below).

Central IT Technical Support Helpdesk

Available by phone or email only

Phone: (970) 491-7276 | Email: help@colostate.edu

Temporarily Extended Hours of Operation:
Monday – Friday: 8:00 AM – 10:00 PM
Saturday: 1:00 PM – 6:00 PM
Sunday: 2:00 PM – 7:00 PM
*Reduced hours during all University intersessions and/or breaks

Provides support for:

  • Email accounts & set-up (Outlook, Office365 Portal, Google Apps, etc.)
  • eID account assistance (account creation, maintenance and password support)
  • Campus Network Connectivity assistance & set-up (wired & wireless, SSL Gateway, remote VPN)
  • Antivirus/Malware Software (installation and support)
  • Canvas
  • Computer Technical Support

Contracted Desktop Support

Contact Us:

Phone: (970) 491-7276
Email: helpdesk@colostate.edu 
Library Tech Support & Computer Repair website

Service Pricing and Information:

Computer TypeService DescriptionCost
UnmanagedThis provides the user with 10GB of networked storage per machine which includes backup and recovery services.$150 / machine / year
Extra storage$6 / 5GB
Troubleshooting or repair services$60 / hour
1 hour minimum
ManagedThis provides complete desktop/laptop support services including:
applying all software updates for supported software
configuring and deploying new machines
troubleshooting
repairs
Each managed computer also receives 10GB of networked storage (including backup and recovery services).
$474 / machine / year
Extra storage$6 / 5GB
Managed LabA managed lab computer is one that is used as a checkout computer or lab computer. It receives all the support that a managed computer gets, with one exception:
If it has an issue (i.e. catches a virus) it is simply reimaged. There will be no effort to recover data from its local ‘C’ drive or preserve any user profiles that may be on it.
$237 / machine / year