Central IT Technical Support Helpdesk

Phone: (970) 491-7276 | Email: help@colostate.edu

Hours of Operation:
Monday – Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 1:00 PM – 5:00 PM
Sunday: 2:00 PM – 6:00 PM
*Reduced hours during all University intersessions and/or breaks

Provides support for:

  • Email accounts & set-up (Outlook, Office365 Portal, Google Apps, etc.)
  • eID account assistance (account creation, maintenance and password support)
  • Campus Network Connectivity assistance & set-up (wired & wireless, SSL Gateway, remote VPN)
  • Antivirus/Malware Software (installation and support)
  • Canvas
  • Computer Technical Support

Consultants are available to provide hands-on support for the services listed above at the Computer Diagnostic Center
Available Monday – Friday: 8:00 AM – 5:00 PM.
Located on the 1st floor of the Morgan Library, behind the Help Desk.

Contracted Desktop Support

Contact Us:

Phone: (970) 491-7276
Email: helpdesk@colostate.edu 
Library Tech Support & Computer Repair website

Service Pricing and Information:

Computer TypeService DescriptionCost
UnmanagedThis provides the user with 5GB of networked storage per machine which includes backup and recovery services.$150 / machine / year
Extra storage$6 / 5GB
Troubleshooting or repair services$60 / hour
1 hour minimum
ManagedThis provides complete desktop/laptop support services including:
applying all software updates for supported software
configuring and deploying new machines
troubleshooting
repairs
Each managed computer also receives 5 GB of networked storage (including backup and recovery services).
$474 / machine / year
Extra storage$6 / 5 GB
Managed LabA managed lab computer is one that is used as a checkout computer or lab computer. It receives all the support that a managed computer gets, with one exception:
If it has an issue (i.e. catches a virus) it is simply reimaged. There will be no effort to recover data from its local ‘C’ drive or preserve any user profiles that may be on it.
$237 / machine / year