Technical Support Services
Regular Hours of Operation:
Monday – Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 1:00 PM – 5:00 PM
Sunday: 2:00 PM – 6:00 PM
*Reduced hours during all University intersessions and/or breaks
Provides support for:
- Email accounts & set-up (Outlook, Office365 Portal, Google Apps, etc.)
- eID account assistance (account creation, maintenance and password support)
- Campus Network Connectivity assistance & set-up (wired & wireless, SSL Gateway, remote VPN)
- Antivirus/Malware Software (installation and support)
- Computer Technical Support
Consultants are available to provide hands-on support for the services listed above at the Computer Diagnostic Center.
Available Monday – Friday: 8:00 AM – 5:00 PM.
Located on the 1st floor of the Morgan Library, behind the Help Desk.
Service Pricing and Information:
|Computer Type||Service Description||Cost|
|Unmanaged||This provides the user with 5GB of networked storage per machine which includes backup and recovery services.||$150 / machine / year|
|Extra storage||$6 / 5GB|
|Troubleshooting or repair services||$60 / hour
1 hour minimum
|Managed||This provides complete desktop/laptop support services including:|
applying all software updates for supported software
configuring and deploying new machines
Each managed computer also receives 5 GB of networked storage (including backup and recovery services).
|$474 / machine / year|
|Extra storage||$6 / 5 GB|
|Managed Lab||A managed lab computer is one that is used as a checkout computer or lab computer. It receives all the support that a managed computer gets, with one exception:|
If it has an issue (i.e. catches a virus) it is simply reimaged. There will be no effort to recover data from its local ‘C’ drive or preserve any user profiles that may be on it.
|$237 / machine / year|