Technical Support Services
Available by phone or email only
Phone: (970) 491-7276 | Email: help@colostate.edu
Current Hours of Operation:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 1:00 PM – 5:00 PM
Sunday: 2:00 PM – 6:00 PM
*Reduced hours during all University intersessions and/or breaks
Provides support for:
- Email accounts & set-up (Outlook, Office365 Portal, Google Apps, etc.)
- NetID account assistance (account creation, maintenance and password support)
- Campus Network Connectivity assistance & set-up (wired & wireless, SSL Gateway, remote VPN)
- Antivirus/Malware Software (installation and support)
- Canvas
- Computer Technical Support
Contracted Desktop Support
Details can be found in the Service Catalog entry
For more information email restart@colostate.edu
Service Pricing and Information:
| Computer Type | Service Description | Cost |
|---|---|---|
| Unmanaged | This provides the user with 10GB of networked storage per machine which includes backup and recovery services. | $150 / machine / year |
| Extra storage | $6 / 5GB | |
| Troubleshooting or repair services | $60 / hour 1 hour minimum |
|
| Managed | This provides complete desktop/laptop support services including: applying all software updates for supported software configuring and deploying new machines troubleshooting repairs Each managed computer also receives 10GB of networked storage (including backup and recovery services). | $474 / machine / year |
| Extra storage | $6 / 5GB | |
| Managed Lab | A managed lab computer is one that is used as a checkout computer or lab computer. It receives all the support that a managed computer gets, with one exception: If it has an issue (i.e. catches a virus) it is simply reimaged. There will be no effort to recover data from its local ‘C’ drive or preserve any user profiles that may be on it. | $237 / machine / year |